Monday, June 20, 2016

Unfair Business Practices

I have been connected to for several years, but I have severed my ties with them due to what I consider unfair business practices. They boast on their site that anyone can write a review of a vendor and that the vendor can do nothing to have it removed. That is simply not fair. I have been trying for months to deal with them over a review written about my business. I can understand that a vendor should not be allowed to just delete unfavorable comments, but they should be able to respond. Well, in fact they indicate that we can respond. However, my response has never appeared, even after writing it on 4 occasions. I've spoken to an account representative and they told me that the client disputes my claim. Hello? They can dispute and have my response removed, but I cannot do anything about what they have said about me? Totally unfair.
Especially when you consider what has happend.
Here's a brief rundown.

This client contacted me about shooting their wedding and I met with the couple. When I met with them the first time, as the bride described her wedding plans, I gave her some advice as I have shot at this location numerous times and also recommended a second photographer due to the outdoor setting and the impossibility for one person to move around this setting without being a disturbance. Another thing was that I highly recommended was that they change the time of the service because the ceremony was going to be in direct sunlight at that time and would be very difficult to shoot without the sun washing out some things (such as a white dress) while casting severe shadows under the eyes, chin and on one side of the setting where the bridesmaids would be. She ignored my advice. She insisted that they  purchase the smallest and least expensive package I offered, which was her right, but I stressed that this package was only so many hours and that it did not include retouching photos or editing, other than basic cropping. This was crucial because of the lighting issues. This decision to go for the lesser package was not an issue of them not having funds as the wedding was huge with a full buffet and open bar. Despite her purchasing that package I brought my wife along to shoot as a second photographer so that we at least have better photos from various angles. 

On the day of the wedding, she had brought another photographer who was the boyfriend of the maid of honor. First, this is a direct violation of my contract. Second, this guy was in the way all the time and caused me to miss several shots. Ironically, he told her just prior to the ceremony that the sunlight was going to ruin her wedding pictures. The bride was a bridezilla that day. She was angry, rude and refused to do many of the pictures because it was hot. She smiled in maybe 2 or 3 shots. Her mother was worse. When the photos were finished, her first complaint was that her dress was washed out in many pictures. Duh. Then she complained that she was not smiling in most of the pictures. Duh... I tried to get her to be happy. Then she complained, because literally in every single photograph of her mom, the mom was scowling or had her eyes shut. She wanted me to go in and photoshop all these pictures and put the eyes from one photo into another. That can be done, and I can do it, but I reminded her of her decision to buy the small package and told her that there would be a fee of $100 per hour to edit these photos. She went crazy on me. A few months later she called again and apologized for her behavior and asked me if I would reconsider and edit these OR give her the full package of photos to let a friend edit and print. I told her that the only way I would give her all the photos without my watermark was if she paid for them. She again went crazy. Six months later, she called with the same request. I reminded her of our first meeting and what I had recommended and that if she wanted to pay for the largest package, I would do this editing AND give her the CD of all pictures. She cussed me out and the next thing I know she posts a review on wedding wire just bashing me because I was uncooperative, unprofessional, did poor work and produced washed out looking pictures. Again, she should be able to write whatever she wants, but I should at least be allowed to tell my side of the story. Weddingwire refuses to allow me that privilege, so I will no longer work with this company.

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